Mutual AID NYC has immediate need to fill these roles.
We also welcome your energy, skills, and lived experience if you are interested in offering general help.
Tap on any role below to learn more and join us!
A little about us: The Mutual Aid NYC Hotline provides telephone-based access to all the resources and services available through the Mutual Aid NYC website, via live volunteers providing language accessibility, TTY accessibility, offline accessibility, call-back responses to requests for support, and breaking isolation through direct person-to-person communication.
We are so excited to be growing our team and hope you will join one of our upcoming Hotline trainings. Our multilingual Hotline phone system helps connect people in NYC to vital information and resources to support people’s increasing needs as the pandemic wears on.
We are working to build our Hotline Phone Volunteers team and are looking for people to commit to a regular phone volunteer slot, for a 3 hour shift one day per week. We are looking for phone volunteers to help cover our 2-5 pm (EST) shifts OR our 5-8 pm (EST) shifts Monday through Friday.
If you or someone you know is fluent in a language other than English please join us! Many important materials aren’t translated, which cuts off access to vital, life-saving information to our immigrant communities. We also need more English speakers, too!
Please feel free to invite anyone you think might be interested in joining the hotline team.
External Communications Coordinator
We are hoping to add to the team an External Communications Coordinator who will promote the MANYC Hotline through MANYC’s online and potentially, offline channels. Potential tasks include:
- Keeping abreast of the types of calls coming in, types of resources being requested, success stories
- Working with Visual Media team/other design folks to create flyers / social media / newsletter posts as required
- Working with Language Access to get the materials translated
- Working with the Social Media/Newsletter team to get the posts out
- Working with partnerships/other MANYC teams to get the word out to Mutual Aid Groups in our network
Knowledge of AirTable and Google Docs is preferred. Knowledge of Canva or other design programs is an added bonus!
Hotline Volunteer Operations Coordinators
Volunteers needed to help manage MANYC’s Hotline volunteer operations. Ideally, they are comfortable welcoming and leading trainings for new Hotline volunteers. They launch shifts with Zoom check-ins with volunteers. They help manage the shift and meeting schedules via email, text, Slack, and Airtable. (We will train you on any platforms that you are not familiar with!) They support Shift Coordinators by helping answer volunteers’ operational questions about responding to callers’ needs and using our phone system. And they offer ongoing engagement and community support through regular contact with our pool of active Hotline volunteers via our Google Groups.
Hotline Volunteer Training and Onboarding Coordinators
Volunteers needed to manage on-boarding and ongoing training offerings for members of MANYC’s Hotline team. Ideally they are comfortable orienting new folks to the work of answering the Hotline and making calls to New Yorkers who have requested support from MANYC. They will coordinate ongoing training opportunities for Hotline volunteers on resources research, crisis response, accessibility, anti-racism, language support, food support, housing support, and helping folks outside the digital divide. They will also communicate to the rest of MANYC, and other mutual aid groups, with updates on the Hotline and about upcoming trainings. (We will train volunteers for this role!)
Volunteer Coordination Team
Volunteer Coordination works to ensure that incoming volunteers are oriented to mutual aid work and connected with the teams where they will find the best fit for their passions and experiences.
MANYC volunteers come from all backgrounds, with a host of skills and lived experiences that give our network its diversity and strength. As new volunteers join us, the Volunteer Coordination team helps them find their way to the work that means the most to them and fits best with their lives and capacity.
Volunteer Coordinators talk with new volunteers, orient them to our principles and workspaces, and match their passions to our mission. They work closely with MANYC team coordinators to define, list, and fill volunteer roles. And they help shape volunteer-coordination practices and tools that support building capacity for all the mutual aid organizations in our network.
Coordinators work at their own pace – anywhere from 2-6 hours per week (including a weekly team call) – greeting people, meeting them where they are, and connecting them to our teams, people, and projects.
Volunteer Database Coordinator
The Volunteer Coordination team is looking for an individual to support the intake and coordination of bringing volunteers into MANYC teams. We have a large list of volunteers in spreadsheet form, and we need someone who can come up with a system for matching volunteers with needs, organizing the list, and streamline a process for sorting and reaching out to a large number of individuals about volunteer opportunities within different MANYC teams. This list currently exists in Airtable. If you have experience working between teams and coordinating, or database management, that’s a plus. Main tasks will include sorting data, working with others on editing copy of email text, and creating a mail-merge system to send invites to potential volunteers. The time commitment for this role is approximately 2-4 hours per week. Knowledge of Airtable preferred.
Food for All Team
Food for All coordinates with projects all over New York City that support directing resources and knowledge-sharing to people experiencing food insecurity.
Open roles Coming Soon
Social Media Team
The Social Media Team’s mission is to amplify the work, voices and communities of New York City’s mutual aid networks.
We are looking for people with a knack for uncovering buried treasure on the internet. As a Resources Researcher you will scour the web and social media channels for active resources and upcoming events within the five boroughs – timely information critical for the support of clothing, food, healthcare and housing programs across the MANYC network.
This role requires a commitment of 4-5 hours a week to perform the research, distribute your findings and attend weekly Social Media and Resources Team meetings. You will work hand-in-hand with Channel Managers to make these new resources available to our community ASAP. Tech tools for sharing the information will include: a shared team doc listing events in chronological order, submitting listings for our resource library, targeted and organization-wide messages on Slack, and adding items to the weekly/monthly posting schedule.
Every social media channel is unique and takes a special individual to navigate its algorithm. Channel Managers will be responsible for engaging with our community via socials. They will post or schedule posts to their specific channel daily, respond to community members engaging with their posts, host live question nights, and work with the entire team to source content. This is not a content creating position beyond a few videos, but rather a role for the individual that wants to be on the backend but has enough authority to interact with our followers.
Please specify if you would like to work with a specific social media platform. This role requires around 7-8 hours per week.
The Social Media Team is seeking a volunteer Graphic Designer with a strong aesthetic sense, and familiarity with Canva and/or Adobe, to create content that engages and informs our community of followers while reinforcing the MANYC brand. You will be in communication with Channel Managers and Team Leads from across the organization to understand their needs, gather information, develop content and fine tune the work.
This role requires a commitment of 4-5 hours per week, plus a team meeting. There is a lot of room to be creative and let your personality shine through your work.
The Mutual Aid NYC Newsletter is restarting after a long hiatus. We share stories about mutual aid work, and events, resources, and information to help New Yorkers chart their way out of crisis.
The Newsletter team is looking for people with experience editing and publishing online content for diverse audiences in a collaborative team setting. You will help coordinate a team of volunteer writers, editors and visual artists to share the work of Mutual Aid NYC and our partners in a weekly Substack that connects and inspires New Yorkers in need of help and those who want to help. Work including a regular team meeting call will be 2-4 hours a week.
MANYC’s Newsletter Team collaborates on every issue. We need your help to gather and edit content from our network feeds and partners, develop and write stories about mutual aid and social justice work, and prepare the weekly newsletter for publication.
Work takes 2-4 hours a week depending on your interests and capacity. We welcome anyone with a strong grasp of writing, copy editing, layout, or online publishing to join our work!
The Newsletter teams and Social Media teams are starting a Spotlight interview series to share the work of our volunteers and show New Yorkers how mutual aid can help – and how they can join our work.
We need volunteers who are comfortable conducting interviews via Zoom (and when it becomes possible, in person), and then saving, editing and sharing those interviews via Mutual Aid NYC’s social feeds and Substack newsletter.
We create and maintain a master-dataset of community resources across the city that all can access easily through our website, via our hotline, and through any other services that we may build. Our resource library and groups directory is the most comprehensive, accessible, and high-quality resource library and groups directory available in the city.
We are looking for folks interested in building out the offerings in our Resources Library. Responsibilities include researching and assessing possible local and national resources, organizations, and agencies directed toward assisting New Yorkers. We currently offer a variety of resources, tools, and materials — from childcare to legal assistance to guidance for social services. No special skills required other than enthusiasm and appreciation for good data entry and a nose for finding impactful resources! Bonus, if you have some knowledge of NYC agencies and care groups.
Internal Comms Team
Internal Communications serves as the nervous system of MANYC. We make sure that everyone has the tools to work together and share what they need; in other words, we help people help people.
Internal Communications Coordinators
Working behind the scenes, our coordinators develop and adapt processes and systems to make collaboration and communication easy and accessible. We use collaboration tools like Slack, Notion, and email listservs to unify our work across MANYC — don’t worry, technical expertise is not required. If you enjoy learning and implementing digital tools, solving problems, and supporting others, we want to work with you! We are flexible with your schedule and would love about 3-4 hours of your time per week.
Moving Support Volunteer Coordinator
The Housing Team’s Moving Support Project is looking for volunteer coordinators! A lot of people-power is required to keep our project going, so we’re looking for coordinators who have a knack for communication and relationship building to keep everyone organized. Volunteer Coordinators will assist with outreach and on-boarding new members of our team, keeping members informed on our projects, identifying members who have interests in taking on bottom-lining roles for moves and connecting them to resources to fulfill those roles.
Volunteer Coordinators will also ensure the team follows-up with people who have previously been moved, and help get them plugged in to MANYC if they are interested. If you’re organized, have a good memory, and love to chat, this is a great role for you! Commitment: Averaging 3-5 hours per week (or more if you’d like!)
Moving Support Volunteers
The Housing Team’s Moving Support Project is looking for volunteers to join our team! Moving Support helps to secure furniture for formerly unhoused people using websites like facebook marketplace and craigslist.
We are looking for volunteers to help out on move-days, where we drive a 14-ft truck around the city picking up sourced furniture and help move it into a new or under-furnished home.
We are also looking for volunteers to assist in the furniture sourcing process, day-of-move coordinators to ensure moves progress smoothly, and volunteers with a knack for communication and relationship-building to act as liaisons between the team and the person being moved.
Handy people, volunteers with cars, and last-minute problem-solvers encouraged to apply! Commitment: Averaging 3-5 hours per week, subject to your role in a move.
The Funding Team works to develop funding solutions for MANYC, including grants and other types of institutional investment.
Funding Team Lead
The Funding team is currently inactive, so this person would be working on rebuilding the team. The team is looking for a self-starter with funding experience who has an interest in coordinating and managing funding projects.
Our developers and project coordinators create and support the platforms and systems that support New Yorkers in need, empower our volunteers, and tie together mutual aid organizations all over NYC.
Mutual Aid NYC is continuing to build out our dev environment and upgrade the phone system for our Hotline, enabling volunteers to answer calls from people in need in 12 languages.
We are also building out the ambitious open-source next generation of our current Resources Library, with a road map that includes multi-lingual NLP-powered search, user identity/privacy management and the goal of sharing the platform with other cities and communities around the world.
Project coordinators help internal and external partners scope and plan the work done by our volunteer developers.
They help gather requirements, sometimes from multiple collaborating teams, on the human needs surrounding a tech project, and they work with developers to plan and prioritize tasks and ensure that the work and the end product are in keeping with Mutual Aid NYC’s principles of accessibility, security, and transparency.
Mutual Aid NYC welcomes volunteers of all backgrounds and skillsets.
These teams have no specific roles in need of people at the moment, but we welcome volunteers of all backgrounds and skillsets, and will contact you as soon as we have capacity to respond:
Language Access Team
Organizer Library / Poli Ed Team
Visual Media Team
Please click “Volunteer” below to fill out your volunteer profile and let us know how you would like to help!
If you want to volunteer for your local mutual aid group, find it in the MANYC Groups Directory, and reach out directly!
Questions? Email VolunteersMANYC@gmail.com.